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Technical Requirements and Support Services

Technical Requirements

  • Processor: 64-bit, 1.6GHz or faster processor with 2 or more cores recommended.

  • Operating System:

  • Windows: Microsoft Windows 10 or later (64-bit).

  • Mac: macOS 12 or later, compatible with both Intel and ARM architectures.
  • Linux (64-bit): Ubuntu 18.04 and later, RHEL 8.9 and later. (Note: While the software is expected to function on other recent Linux distributions, we do not officially support or guarantee this. Linux systems must have GTK library version 3.22+ installed.)
  • Memory: Minimum of 4GB RAM (8GB or more recommended).

  • Disk Space:

  • 2GB of available hard disk space for software installation.

  • An additional 4GB for optional content downloads and temporary files, depending on the volume of input data.
  • Display Resolution: Minimum resolution of 1280x800 (at 100% DPI scaling).

  • Internet Connection:

  • A continuous internet connection is required for product activation, content downloads, and cloud connections.

  • We recommend a wired ethernet connection with a minimum bandwidth of 30 Mbps for file uploads and downloads. You can test your connection speed using fast.com or speedtest.net.

  • Installation:

  • The software must be installed on a local drive.

  • An SSD is recommended for optimal performance.
  • Installation on flash drives or network drives is not advisable.
  • Virtual Environments: Supported with additional licensing conditions.

These requirements ensure optimal performance and user experience when using our software.

Language Versions

OmicsBox is only available in the English language.

Documentation

User Manuals online only at: https://help.biobam.com

Supported import/export formats

See user manual here.

Warranty Service and Technical Support

OmicsBox Subscription and Support

The OmicsBox subscription, delivered via email, includes comprehensive technical and bioinformatics support at no additional cost. Our primary goal is to ensure users can successfully utilize OmicsBox to its fullest potential. To achieve this, we provide several layers of support and resources:

1. Technical and Bioinformatics Support

Our dedicated support team, composed of experts in various bioinformatics fields covered by OmicsBox, is available to assist with any issues or questions users may have. This team ensures a timely and effective resolution to all user inquiries, with a guaranteed response time within a maximum of 48 hours.

2. Support Channels
  • Email Support: Users can reach our support team directly via email at support@biobam.com. This channel is monitored continuously to ensure prompt responses.
  • Support Tickets with Online Portal: Users can also submit support tickets through our online portal at https://account.biobam.com/ . This portal allows users to track the status of their inquiries and access a community of other OmicsBox users for shared knowledge and support.
3. Community and Knowledge Base
  • Online Community: Through our online portal, users can engage with a community of fellow OmicsBox users. This community is a valuable resource for sharing experiences, solutions, and best practices.
  • Knowledge Base: The online portal also includes a comprehensive knowledge base with FAQs, user guides, tutorials, and other documentation to help users troubleshoot common issues and learn how to maximize their use of OmicsBox.
4. Availability

This robust support service is available throughout the entire subscription period, ensuring users have continuous access to the help they need to make the most of OmicsBox.

5. Service Commitment

We are committed to providing exceptional support to our users, with the following service commitments:

  • Expert Assistance: Access to a team of bioinformatics experts ready to assist with any technical or bioinformatics-related questions.
  • Timely Responses: Guaranteed response to all inquiries within 48 hours.
  • Continuous Access: Support available throughout the subscription period via email and our online portal.

Java

OmicsBox is built using Java technology and the installation comes bundled with a Java Runtime Environment (JRE) needed to run the Software. This JRE will not interfere with existing JREs on your computer and will only be used to run OmicsBox.

Scope of requirements

All system requirements on this page are requirements for the most recent versions of the products. For requirements for older versions, please refer to the user manual for that specific version.